FAQ

Frequently Asked Questions.

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terms & conditions
terms & conditions

  • Effective August 1, 2025, new US government import tariffs on European goods, potentially up to 30%, will impact pricing. Any changes to these tariffs—whether they are implemented, reduced, or eliminated—will result in an adjustment or additional tariff line item surcharge. For orders invoiced prior to August 1, 2025, a separate invoice will be issued for the new EU import tariff cost difference. Also note that products will not be shipped from the factory until all invoices are paid in full.

  • All MWE items are manufactured and drop ship from Germany.

    Due to fluctuations in the USD/EUR exchange rate, a currency surcharge will be added to all quotes reflecting current market conditions. This change is effective as of Friday, July 11th 2025.

    • Ladders are custom manufactured in Germany, depending on the ladder dimensions, lead times may be 6-12 weeks.

    • To reduce our carbon footprint, we strive to ship items in the most logical way, this may cause some items to be partially shipped. Communication of these decisions will be shared as best as possible

  • Due to the custom nature of these products, MWE ladders and accessories are non-returnable, non-cancellable after release for production (read details in Terms & Conditions)

    Damaged or defective items are eligible for return and replacement

  • The proper care of stainless steel

    Spray stainless steel cleaner onto the surface generously (spray distance 4 in.) and wipe

    • clean with a dry MWE microfiber cloth.

    • Repeat the process if streaking occurs.

    • The MWE stainless steel cleaner prevents stubborn dirt.

    • To clean small surfaces, spray the stainless steel cleaner directly onto the MWE microfiber

    • cloth to protect surroundings from being affected by the mist of the spray.

    Proper care of polished stainless steel

    • Stainless steel surfaces can be cleaned with all non-abrasive cleaners. The most gentle

    • detergent is water.

    • Prior to any further treatment, the stainless steel parts should always be rinsed with plenty

    • of water to remove dust, sand and other particles that would scratch the surface during

    • polishing.

    • Water with the addition of a commercially available dishwashing detergent, or first undiluted

    • dish-washing detergent and then plenty of water, normally eliminates any soiling.

    powder coating

    A touch-up pen is available for purchase

    The pen exists of two different parts. The color is in the pen-head, and the transparent lacquering liquid is down below in the bin where the paintbrush is.

    Open the transparent rigid plastic of the pen head, which stores the color. Then open the solvent or binder pin, filling the powder-color into it. This needs to be mixed by shaking it well and then it can be applied.

    Purchase MWE branded stainless steel cleaner at BetterBuildingHardware.com

  • 2 Year limited warranty

    MWE, N.A. Corporation (“Seller”) warrants that the Products purchased from Seller be free from defects in material and workmanship for a period of two (2) years from date of shipment. Seller’s liability under this warranty is expressly limited to repairing or replacing, at Seller’s option, any Product that, in Seller’s sole judgment, does not meet the warranty set forth above. SELLER

  • Orders shipped to California, Colorado, Connecticut, Florida, Massachusetts , and New York are subject to sales tax. Tax certificates must be presented prior to deposit. (TAX IS NON-REFUNDABLE)

    Payment for deposit $275 may be made via credit card.

    Bank Wire Transfer, ACH or Check are approved payment methods for products.